Chris Hawkins, User Interaction Designer, User Experience Manager, Resume

C H R I S H A W K I N S

2710 Melendy Dr. #4

San Carlos, CA 94070

650-620-9524

650-766-4257 - cell

chris@usermatters.com

PROFILE		User-Centered Designer / UI Team Lead with extensive accomplishments in UI design and implementation. Communicator with capacity to conceptualize, build and deliver complex projects from beginning to end, on time, in budget. Team player with rare ability to foster UI support and manage multi-disciplined teams, including graphic artists, marketing and product managers, and software engineers.

SKILLS SUMMARY		Interface Design and Development User Interaction Design (UI inception to completion, complete project life cycle), 5 years Information Architecture (mockups, flow charts, hierarchies, logical naming), 5 years User Analysis (user interviews/usability testing), 5 years Visual Design (branding, presentation for web, print), 10 years Authoring/Content Dev (writing and copy editing), 10 years Design Implementation (SQL, HTML, Javascript), 6 years Team Leadership & Development Relationship management (client-facing), 7 years Design strategy (across UI, visual design, HTML and engineering), 5 years UI evangelist, 3 years Supervisor, 2 years


POSITIONS & ACHIEVEMENTS		Sr. UI Designer/Architect, Sept. 2003 - present Documentum/EMC, Pleasanton, CA Achievements include: UI specification and prototype for J2EE compliant portal application (including portlets and portlet builder), UI specification for Desktop integrations of content management software with Microsoft desktop applications, including visual skins, and UI prototype for a template builder for publishing web content Style and visual guide specification for web content management Responsibilities include supervision and coordination of stakeholders' expectations and needs, including visuals, UI engineering, and demo material. Also set up and conducted usability tests, focus groups and interviews and compiled usability recommendations. User Interface Designer, June 2001 - August 2003 Care2.com, Redwood Shores, CA Successfully designed both interaction and visuals for the first social network for the largest environmental community web portal. Increased calls-to-action with higher click-throughs and conversion rates. Site membership up from 1.6 to 2.6 million since August 2002. Company received "Best New Technology Site" from USA Today, August 2001. UI Designer / Information Architect, Dec 1999 - May 2001 Design Matters Web Applications Solutions, San Carlos, CA Various contracts listed below: User Interaction Designer, Broadvision, Inc. Successfully redesigned UI Prototype product for Broadvision's flagship web content management software. Product hailed by internal teams as well as Broadvision clients, who found low/no learning curve due to excellent UI, with very little customization needed. UI Designer / Team Facilitator, 3Com 350K commitment resulted from strong client/project relationship. Transformed complex terminology and concepts of software process engineering into practical and usable intranet site for engineers. Directed the production team (visual and engineering), UI, content development, and usability testing. Information Architect / Sr. HTML, Dr. Spock.com, Astaga!.com, various Designed UI and managed change requirements for role-based dynamic content management systems. Deliverables included workflow logic, information architecture, and backend visual design. Producer, NetMaker Designs, 1997 - 2000 Independent Contractor, Tucson, AZ Design and Development of innovative solutions for 40+ Online Business Sites Asst. Project Requirements Manager, 1997 - 1998 University Medical Center, Tucson, AZ Assisted in the project requirements management of the first web-enabled hospital transplant system. Created conceptual database design and wrote project plans. Technical Support / Intranet Architect, 1996- 1997 University Medical Center, Tucson, AZ Provided PC and customer support for over 90 applications. During this time also wrote intranet guidelines and high level arch for first Help Desk web prototype. Marketing & Media Coordinator/Consultant, 1989 - 1995 Soundings of the Planet, Independent Recording Artists Developed and administered first international retail distribution system. Redesigned more usable custom marketing database. Supervised promotions employees. Achievements include award for the prestigious Top 10 in Independent Record Company category from Billboard magazine in 1991.
TOOLS		Applications Photoshop, ImageReady, Visio, Illustrator, Homesite, PC/MAC OS, some DreamWeaver and Flash Proficiencies HTML (all hand coding, intricate designs), CSS, Javascript, XHTML Programming Knowledge SQL (integrate w/ HTML), Java, StoryServer (environment), XML, Visual Basic, CGI
PUBLISHING		Contributing author, Special Edition: Using HTML 4.0, 1999 by Molly Holzschlag, New Riders/McMillan, "Developing the Corporate Intranet," case study of the technical and user issues of Tucson Medical Center's intranet.


EDUCATION		Masters MS HCI/Management, Rensselaer Polytechnic University, Troy NY (in progress) Undergraduate AA Programmer/Analyst, Design emphasis, Pima College, Tucson, Magna Cum Laude, 1999 BS Anthropology, Indiana University, Bloomington Cum Laude, 1978 Additional Education/Certifications Usability Testing, Stanford University, 2002 Intro to the Capability Maturity Model for Software Process Improvement (CMM), 2001 User Interaction and Content Usability tutorials 2002, Jakob Nielsen, San Francisco User Interface Engineering, Jared Spool, (www.uie.com), 1999 Train the Trainer Certificate, American Society of Training & Development, 1999

HOBBIES		Music composition and performance, illustration, travel.

REFERENCES PORTFOLIO		Contact for References. Portfolio Sample deliverables only. Please call for details (recommended to get thorough understanding of my role and project context).